Lug Von Siga orders are delivered from Monday to Friday between 9 a.m. to 5 p.m. within Turkey. National and international orders are shipped within 5 to 7 business days.
We offer free shipping to all destinations. We ship all international orders via DHL International.
ADDITIONAL CUSTOMS FEES
An international order may be subject to import customs duties and taxes. The amount for duties and taxes may vary depending on the country to which the order was shipped. Unfortunately, we can’t control and/or take responsibility for any duties and taxes applied to your shipment. You will be responsible for paying additional charges for customs clearance if applicable. Then our shipping carrier will invoice you upon delivery of your merchandise.
If you refuse an international shipment from us, you will also be responsible for the original shipping charges, any customs fees, duties and taxes that are applicable on the package.
Once the payment details have been verified and approved, we try to process every order within 24 hours, but occasionally, it can take up to two days. We’ll send you an email confirmation with your tracking number once your order is shipped. International packages should arrive within 5 to 9 business days after we’ve processed and shipped your order unless a force-majeure situation.
All applicable import customs duties and taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We do not collect the VAT, duties, and/or taxes at check out and cannot predict what extra fees may be. If these additional charges apply to your order, our carrier will inform you beforehand. You can pay online the duties and taxes in order for your package to be customs cleared and delivered to the address you have provided.
Please note that shipping delays may occur due to customs procedures. In order to avoid delays and delivery problems (incorrect addresses, nobody at home, etc.), you must complete the form correctly, leave your contact phone and e-mail address in the corresponding field. Orders cannot be delivered to military bases or P.O. Boxes due to carrier restrictions. Carriers such as FedEx, UPS and DHL only accept shipments to a valid street address.