Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lugvonsiga.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lugvonsiga.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lugvonsiga.com.
RETURNS AND/OR EXCHANGES FOR INTERNATIONAL ORDERS
We do not accept returns and/or exchanges for international orders. All sales are final.
Eligibility for Refunds:
• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• All original tags must be attached.
• To complete your return, we require a receipt or proof of purchase.
• Returning the item to us is your responsibility until it reaches us including shipping costs, customs taxes and duties that might apply.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the next 7 to 10 business days depending on your bank.
• Only regular priced items may be refunded, sale items cannot be refunded.
• The original shipping charges, if they apply, are non-refundable.
Late or missing refunds:
• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at info@lugvonsiga.com
The item eligible for return must be sent to following address:
LUGSIGA MODA TEKSTIL GIYIM SAN.
HARBIYE MAH. MACKA CAD.
NARMANLI APT. NO:24 D:17 KAT:1
SISLI – ISTANBUL 34365 TURKEY
TEL: +90 212 327 50 88
DOMESTIC RETURNS AND/OR EXCHANGES
LUG VON SIGA offers refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
• Your item must be unused and in the same condition that you received it.
• You can’t return anything that’s worn, damaged, washed or altered in any way.
• The item must be in the original packaging.
• All original tags must be attached.
• To complete your return, we require a receipt or proof of purchase.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the next 7 to 10 business days depending on your bank.
• Only regular priced items may be refunded, sale items cannot be refunded.
• The original shipping charges, if they apply, are non-refundable.
Late or missing refunds
• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at info@lugvonsiga.com
The item eligible for return and/or exchange must be sent to following address:
LUGSIGA MODA TEKSTIL GIYIM SAN.
HARBIYE MAH. MACKA CAD.
NARMANLI APT. NO:24 D:17 KAT 1
SISLI – ISTANBUL 34365 TURKEY
TEL: +90 212 327 50 88